Consumer Facing & Web
The front end functionality required will be defined by the tour operator, travel agent, bed bank or DMC. Options range from a purely static, content based front end to a fully automated live booking environment. We can customise the design, functions and capability of the front endconsumer facing or B2B engine in anyway the client likes.
Static Front End
A static front end website will allow the display content and information about products on offer and sample prices based on fixed criteria. Tour operators offering niche products or highly complex itineraries may prefer this option where it is essential for the client to talk to an experienced consultant.
Static Package Builder
A static package builder is effectively a dynamic brochure. The benefits of this approach include always displaying the lowest pricing for any itinerary regardless of current availability or pricing. This model allows customers to get an idea of pricing, and encourages them to call before booking on a live booking site that will invariably have higher prices because they are based on live availability.
Live Dynamic Booking Functionality
This model will allow the display of live prices of both directly contracted products and products through third part XML feeds. Customers will be able to tailor every element of their itinerary online and complete the booking and payment functions as well.
For tour operators specialising in tailor made multi centre itineraries, we have designed a booking engine which allows the user to build an itinerary in the same way that tour operator would. Functions include:
- Personalising a sample itinerary
- Booking tours and then adding on accommodation, excursions and other elements
- Building a fly-drive itinerary
- Booking cruise with flights, hotels and excursions
The calendar booking engine allows the user to view the pricing for a single centre holiday on every day of the year based on the following criteria:
- Number of nights
- Departure Airport
- Room Type
- Meal Plan
The calendar will display the pricing for the criteria in a calendar grid format showing the price for that specific holiday based on a departure on every day of the year for next 11 months.
Video Recordings of User Experience
Travel companies need to constantly adapt and enhance their offering by keeping up with the demands and needs of their customers. Our platform allows our clients to record the user journey of every single customer that lands on their site. They can use the information to determine what causes clients to book or what causes them to leave the site. If a client starts booking something and enters their contact details but then leaves the site before submitting the form, the travel organiser can view the contact information and contact the client.
Other benefits include:
- Degerming what clients spend most time doing on the site
- The pages clients spend the most time on
- Which areas of the site generate the most interest
- What section of the site do clients get to before leaving the site
For wholesales and B2B operators, we can provide enhanced functionality that is relevant to professional trade users. B2B user experiences can be customised based on the needs of the users. Clients that benefit from our B2B front end include:
- Inbound Tour Operators and Excursion providers
- Outbound Tour Operators
- Flight Consolidator
- Car Hire Aggregators
- Hotel Bed Banks