Telephony

Customisation and Reporting

We use various open source telephony solutions which mean we can customise with ease and provide reporting that the legacy systems would charge you tens of thousands of pounds for. You just tell us what you need the system to do and what to report on, and we will do the rest.

Business Telephone Systems

We can either provide you with your own physical PBX or we can provide you with a cloud based solution. Both have advantages, but our opinion is that the hosted cloud based platform offers a better return on your investment and significantly reduces the upfront expenditure.

With the cloud based platform, we can have you up and running or switched over from your existing provider in a matter of minutes.

Interaction with the back office system

The real magic of our telephony solution is the way it interacts with the back office system. Some of the key benefits are:

• Every inbound or outbound call linked to a specific booking is tracked to the booking folder. You can then click on the call to listen to a playback of the recording
• When a client calls, their profiles and booking records will automatically load up on screen for the person answering the call
• See the client’s search history and interaction with your website when you answer the phone. This is a really clever feature, so you will need to speak to us to find out how this works
• Call back button on your websites that will automatically initiate the call to the client and the call centre agent
• Prioritise calls based on historical spend on booking enquiry value
• Direct calls for specific products and destinations to the agents most likely to convert the enquiry to a sale based on the back office analytics
• Automatically initiate a call back to a client that enters their phone number on your website but then does not hit the continue or proceed button

Reduce Calling Charges

We offer incredible call charges and call bundles. You can call numbers in over 100 countries within your free calls allowance. Calls to countries outside of your free allowance are cheaper than most of the leading low cost calling operators.

Home Workers

Homeworkers can use both soft phones from their computers or have hard phones that run over their broadband and connect with you business telephone system in the cloud.

Call Recording, telephone payments and GDPR

All calls can be recorded and we have all the processes and technology in place to ensure you are GDPR compliant. We even have functionality in built that allows you to take payments on the phone which are fully compliant with GDPR.

iOS and Android Apps

We have apps on iOS and Android that allow you to use you business telephone infrastructure from anywhere in the world. Using their smartphone, any user can login to their extension and make and receive calls on the internal number and direct dial as if they were sitting in the office.

Mobile

We offer a sim card which uses all 4 networks in the UK in the same way that someone roaming in the UK from abroad would. Unlike being limited to one operator’s network infrastructure our mobile platform will always have connectivity if there is a signal from any of the 4 networks.

You can combine our mobile solution with your business package and use your UK and International minutes within your mobile phone bundle.